Mortgage Trading Exchange (MTE) FAQs
Using the system
Firstly, you’ll need to register your details with MTE. They’ll then provide you with a user ID, password and PIN number.
You’ll need to make sure you’ve registered to trade with Nationwide before you can use the system, so once you’ve got your MTE sign on details, complete step two to register.
You can change your existing registration details by signing into NFI Online and selecting ‘Manage my details’.
If you’re changing companies and need to update your FCA/PRA number, you’ll also need to go to the MTE registration page and update it there too. For NFI Online, you’ll need to then complete step two again with the new company details.
If you’ve already got access to MTE and want to register with another mortgage club or network, you’ll need to sign into NFI Online and select ‘manage my details’.
You can add or delete a mortgage club or network by selecting the ‘Submission routes’ tab.
Our Registration team may contact you the following day to find out some additional information about the setup.
No, the user ID is unique to the individual person, not the machine or company.
Credit for the business and procuration fee payments are based on individual user IDs.
Contact Broker Support on 0800 545 3131. They’ll review the case and consider your reasoning before advising you of any available options.
Yes, this can be done after you’ve completed the ‘Send & Track’ page. On this page, you’ll see a number of tabs that display the current case status, case history, outstanding requirements and documents generated by the system.
When the offer is available, you’ll receive an email notification.
To view the offer within MTE, you’ll need to track the case, then view the responses page when you’ll see a tab labelled ‘offer’. On this page you can view and/or print your copy.
Yes, by clicking on the ‘close form’ icon at the top of your screen, you’ll have the option to save and validate your form to complete at a later date.
Yes, although all the forms can be completed, saved and validated offline, you’ll need to be connected to the internet to ‘Send & Track’ the forms.
Decision in Principle (DIP) queries
This means the case needs more investigation and must be reviewed by an underwriter. There are a number of reasons why this may be, such as we might not be able to verify details for an existing customer, the applicant’s credit history may not be satisfactory etc.
Before reviewing the case, the underwriter will need to check all requested requirements so please ensure everything’s attached to avoid delays.
It’s also very important to ensure that the information you’ve keyed is accurate. If anything’s incorrect, you’ll be sent an underwriting request to make changes, which will cause further delays.
When all the correct documents have been received and the proofs have been assessed and verified, the documents will then be forwarded to an underwriter to make a final decision.
Once a full underwriting decision has been made, you’ll be notified of the decision via NFI Online > Case home > DIP.
Your decision outcome will either be a ‘subjective accept’ or ‘subjective decline’. We won’t provide a decision on a ‘subject to’ basis.
If the outcome of the referral is a ‘subjective accept’ then you can proceed to full mortgage application. Providing there are no further changes required, the only outstanding case requirement will be the valuation report.
Yes you can, but please be aware that any fees paid could be lost if the case can’t proceed.
No, but if you want to create a KFI before the DIP in MTE, you can promote the KFI data into the DIP process which will save you having to key the data again.
No, once the decision’s obtained, the submission route is locked. If you want to change the route, you’ll need to start over (but remember that a second DIP could impact the decision and your client’s credit rating).
Scan and Attach (sending proofs)
You can attach PDF or TIF files.
The maximum file size we can accept is three megabytes. If the file is larger than this, please fax the documents to us.
If you experience any trouble registering with MTE, contact the MTE Helpdesk on 0208 665 3200.
Please contact our technical support team on 0800 545 3131 (option 2) who will request your password reset.
Users of adapted versions of MTE may have slightly different functionality.
We hope we’ve covered most of the common questions, but if you’re still unsure about something, you can contact one of our experienced advisers on Broker Chat.