To ensure you always have the support you need, we firmly believe in investing in our people and have them at the heart of everything we do.

So, whether it’s a meeting with your BDM, an online chat with Dedicated Broker Support, a call to our New Build team or a query about our online systems, every one of us is focussed on supporting you.

Because together we can help even more people find the right mortgage for them.

Getting in touch

Read our FAQs before getting in touch, to see if we’ve already answered your query.

Dedicated Broker Support

Our Dedicated Broker Support team are available via Broker Chat or over the phone, for your product, criteria, procuration fee or registration queries. Our experienced advisers answer over 10,000 queries every month on Broker Chat, providing you with a swift response to your questions.

Dedicated Broker Support can also help you with technical queries via instant messaging using Broker Chat or by calling 0800 545 3131, then pressing option 2.

Your Nationwide Business Development Manager (BDM)

Our BDMs provide you with support across the UK, keeping you up to date with product information, providing you with application advice and guidance on our criteria.

Use our BDM finder to find the contact details for your local BDM.

Dedicated new build support

If you need support on any of your new build cases, whether that's help with technical enquiries or guidance for new cases, our dedicated new build support team will be happy to help.

Visit our new build page for more information.

Contact us

Find out who is the best to speak to for a specific query.

Visit our contact us page.


We really value your feedback as it helps us to keep improving on the service we give to you. If you have any suggestions or received some great service from one of our team who’ve exceeded your expectations, please let us know by leaving us some feedback.