For every 10 people we help to buy their own home, over 7 are thanks

to brokers like you

We couldn’t do it without you, so we’re always looking for ways to support you better. See some of the many changes we’ve made to help you over the last 12 months.

Recognising and supporting you

You now have access to our full range of switcher products and to recognise the work involved in these rate switch applications we introduced a procuration fee. You can also now secure product switches 5 months before the end of the existing product.

We're always listening to your feedback and appreciate the role you play in advising our members, and so you’re now included in our mortgage maturity mailings giving members the option to contact a broker for advice.

Saving you time and speeding up processes

We made improvements to NFI Online and NFI MTE to give you a more reliable Decision in Principle.

Our new case management process, has improved how we assess our mortgage applications, helping your clients to get a quicker offer.

We made submitting proofs easier and enhanced our online system, so that you no longer need to confirm you’ve seen original documents. We’ve also reduced the number of proofs we need to see.

We updated our approach to State Benefit and Maintenance payments and now only need to see your clients’ latest 3 months bank statements instead of their Award Notice or CSA letter.

Recently, further reductions have been made to the number of proofs we need for evidence of deposit.

Offering your clients greater choice and flexibility

We gave your clients more options, improving our remortgage range by re-introducing free legals.

Plus, we enhanced our remortgage criteria to support your Help to Buy clients pay off their equity loan.

We made changes to offer extensions and valuations, to further help your clients who are buying a new build property.